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Terms & Conditions

Effective Date: October 8, 2026

Welcome to the website of Adrian and Sons LLC ("Adrian and Sons," "we," "us," or "our"). These Terms & Conditions govern your use of our website and apply to our residential and commercial cleaning services.

By using our website or requesting our services, you agree to these Terms & Conditions.

1. Our Services

Adrian and Sons LLC provides residential and commercial cleaning services.

Services may include, depending on the service requested and agreed upon:

  • Residential cleaning

  • Commercial and office cleaning

  • Move-in cleaning

  • Move-out cleaning

  • Recurring cleaning services

  • One-time cleaning services

  • Other cleaning services agreed upon with the customer

The specific services, scope of work, frequency, and price will be discussed and agreed upon before work begins.

2. Quotes and Estimates

Quotes and estimates are based on information provided by the customer and, when applicable, information obtained during an in-person walkthrough or property assessment.

A quote may be adjusted if conditions at the property differ materially from the information provided when the quote was prepared.

Examples may include:

  • Property size or layout differs from what was described

  • Excessive dirt, buildup, grease, or debris

  • Heavy pet hair

  • Excessive clutter

  • Additional rooms or areas

  • Services requested that were not included in the original quote

  • Conditions requiring substantially more time or specialized cleaning

Any significant change to the scope of work will be discussed with the customer before additional work is performed whenever reasonably possible.

A quote is not considered a confirmed appointment until the appointment has been accepted or otherwise confirmed by Adrian and Sons LLC.

3. Scope of Work

Cleaning services are limited to the tasks included in the agreed-upon scope of work.

Customers should not assume that a task is included simply because it is commonly associated with cleaning services.

Additional services may be available upon request and may result in additional charges.

For commercial customers, the agreed scope of work may be documented in a proposal, service agreement, cleaning checklist, or other written agreement.

4. Access to the Property

Customers are responsible for providing safe and reasonable access to the property at the scheduled time.

If we cannot access the property because of a locked door, unavailable key, security system, gate, building access restriction, or other access issue, the appointment may be delayed, rescheduled, or subject to a cancellation or lockout fee if such a fee was agreed upon in advance.

For commercial properties, customers are responsible for providing any necessary access instructions, keys, access codes, parking information, or building requirements.

5. Customer Responsibilities

Customers are responsible for:

  • Providing accurate information about the property

  • Informing us about known hazards or special conditions

  • Securing valuable, fragile, or irreplaceable items

  • Providing reasonable access to areas that are included in the cleaning

  • Informing us about pets or other conditions that may affect the cleaning

  • Following any building or property-specific requirements that apply to the service

We may decline to perform work that we reasonably believe presents an unsafe condition.

6. Safety and Hazardous Conditions

For the safety of our employees, contractors, customers, and others, we may refuse or stop work when conditions are unsafe.

This may include, but is not limited to:

  • Exposed electrical hazards

  • Biohazards

  • Human or animal waste

  • Needles or other sharps

  • Significant mold contamination

  • Hazardous chemicals

  • Infestations

  • Structural hazards

  • Excessive clutter that prevents safe cleaning

  • Aggressive or uncontrolled animals

  • Other conditions that present a reasonable safety risk

Specialized remediation, hazardous-material removal, mold remediation, pest control, or other services outside our normal cleaning scope are not included unless specifically agreed to in writing.

7. Valuables and Fragile Items

Customers should secure cash, jewelry, important documents, collectibles, antiques, artwork, and other valuable or irreplaceable items before cleaning begins.

We may decline to clean items that require specialized care or that could reasonably be damaged by ordinary cleaning methods.

8. Damage and Pre-Existing Conditions

We take reasonable care when performing cleaning services.

Customers should notify us as soon as reasonably possible if they believe an item or property has been damaged during a cleaning.

We are not responsible for damage resulting from:

  • Pre-existing damage or deterioration

  • Normal wear and tear

  • Improper installation or construction

  • Defective materials or surfaces

  • Loose or unstable items

  • Improperly repaired items

  • Manufacturer defects

  • Conditions that were not reasonably visible or disclosed before cleaning

  • Cleaning methods or products specifically requested by the customer against our recommendation

We may document pre-existing damage or conditions before or during a cleaning when appropriate.

9. Cancellation and Rescheduling

Customers should provide reasonable notice when canceling or rescheduling an appointment.

Cancellation and rescheduling policies, including any applicable fees, may vary depending on the type of service and may be communicated when the appointment is scheduled.

For recurring commercial services, cancellation requirements may be established in a separate written service agreement.

10. Satisfaction and Service Concerns

We want customers to be satisfied with our services.

If you believe an area included in the agreed scope of work was not adequately cleaned, please contact us promptly after the service so we can review the concern.

When appropriate, we may offer a reasonable opportunity to return and address an issue that falls within the original scope of work.

Requests for additional services or cleaning tasks that were not included in the original scope may be subject to an additional charge.

11. Pets

Customers are responsible for controlling pets during cleaning appointments when necessary for safety or to allow our cleaners to work.

We may request that aggressive, anxious, or otherwise disruptive animals be secured in a safe location while services are being performed.

12. Commercial Cleaning Services

Commercial customers may be required to enter into a separate service agreement, proposal, or contract.

Where a separate written agreement exists, the terms of that agreement will govern the specific commercial cleaning relationship to the extent of any conflict with these website Terms & Conditions.

Commercial customers are responsible for providing accurate information about building access, security requirements, cleaning specifications, and other conditions relevant to the services.

13. Pricing and Payment

Prices are based on the scope of work agreed upon with the customer.

Unless otherwise agreed in writing, payment terms will be communicated to the customer before or at the time the service is scheduled.

Adrian and Sons LLC does not currently process payments directly through this website.

Additional services requested by the customer may result in additional charges.

14. Website Use

You agree to use our website only for lawful purposes.

You may not:

  • Attempt to interfere with the operation or security of the website

  • Access areas of the website that are not intended for public access

  • Use the website to submit fraudulent or misleading information

  • Copy or misuse website content without permission

  • Use the website for unlawful or abusive purposes

We may modify, suspend, or discontinue portions of the website at any time.

15. Intellectual Property

The content of this website, including text, logos, graphics, photographs, branding, and other materials, belongs to Adrian and Sons LLC or is used with permission.

You may not reproduce, distribute, modify, or commercially use our website content without our prior written permission, except where permitted by law.

16. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience. Adrian and Sons LLC does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.

17. Limitation of Liability

To the extent permitted by applicable law, Adrian and Sons LLC will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or services.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to hold harmless Adrian and Sons LLC from claims, damages, losses, liabilities, and expenses arising from your misuse of our website, violation of these Terms & Conditions, or actions that are outside the agreed scope of our services.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

When changes are made, we will update the Effective Date at the top of this page. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Georgia, without regard to conflict-of-law principles.

Any dispute relating to these Terms & Conditions or our services will be handled in accordance with applicable Georgia law.

21. Contact Us

If you have questions about these Terms & Conditions or our services, please contact us:

Adrian and Sons LLC
Email: [YOUR BUSINESS EMAIL]
Phone: [YOUR BUSINESS PHONE]
Address: [YOUR BUSINESS ADDRESS]

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